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Julia Durand
julia.durand@gmail.com
Refunds & cancellations
BC-99213
My driver cancelled our Paris → Amsterdam trip this morning. Am I getting refunded, and how long does it take?
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// Contact form submit → Ada Email API creates a conversation POST https://blablacar-ai-agent-demo.ada.support/api/v2/channels/email/messages { "from": "julia.durand@gmail.com", "subject": "Refunds & cancellations · BC-99213", "body": "My driver cancelled our Paris → Amsterdam trip…", "metadata": { "booking_id": "BC-99213", "market": "UK" } } // Ada runs the Cancellation & Refund playbook and emails the reply back ↓
Refunds & cancellations · BC-99213
Ada replied in 38 seconds
JD
Julia Durand
julia.durand@gmail.com → support@blablacar.com
Today, 08:47
My driver cancelled our Paris → Amsterdam trip this morning. Am I getting refunded, and how long does it take?
BlaBlaCar Assistant
support@blablacar.com → julia.durand@gmail.com
Today, 08:48
Hi Julia,
I'm sorry your driver had to cancel. I've checked booking BC-99213 (Paris → Amsterdam) and because this was a driver-side cancellation, you're due a full refund of €52.49 to your original payment method.
💳 Refund issued · arrives in 5–7 business days
There's no service fee deducted and no impact on your reliability rating — this wasn't your fault. I've also found two similar rides on the same route today if you'd still like to travel — just reply and I'll send them over.
Safe travels,
BlaBlaCar Assistant — Member Support
Available 24/7 · blablacar.co.uk/help
BlaBlaCar Assistant — Member Support
Available 24/7 · blablacar.co.uk/help
BB
BlaBlaCar
Text message · 60413
Today 07:40
Reminder: your carpool Paris → Amsterdam departs today at 08:00 from Porte Maillot. Reply STATUS to check your driver.07:40
STATUS07:52
Your driver Marc (4.8★) confirmed and is 8 min away. His message: "On my way, see you at the pickup point!" Have a great trip! 🚗07:52
Text message
BlaBlaCar
online · Business account
TODAY
Hi, my ID verification keeps failing 😩 I can't book14:02
Hi Julia! 👋 Sorry about that. Verification usually just needs a clearer photo. Quick checklist: make sure your ID is well-lit, uncropped (all 4 corners), not expired, and the name matches your account.14:02
You've had 2 attempts, so I can send it for manual review — our team checks it within one business day. Want me to do that? ✅14:02
Yes please14:03
Done — submitted for manual review. I'll message you here the moment it's approved. 💙14:03
Type a message
BlaBlaCar
Typically replies instantly
The passenger who booked my ride never showed up 😤 Trip 4821318:20
I'm really sorry, Marc — a no-show is frustrating after you've made the trip. These cases are always reviewed by a member of our team, so I'll log everything and connect you now.18:20
✅ Logged for Trip #48213 — passenger no-show at pickup, you're requesting a reliability-rating exemption. A specialist has your full chat and will follow up here shortly. You won't need to repeat anything.18:20
Thank you18:21
Aa
blablacar
Instagram · Direct
Love the new look 👀 can I do a carpool AND a BlaBlaBus leg on one trip?20:11
Thank you! 💙 Right now you can search and compare carpool and BlaBlaCar Bus for the same route in one place and book each leg — e.g. a carpool to the city, then a bus onward.20:11
A single combined itinerary you manage as one trip is rolling out progressively by market — it's on the way! Want me to help plan your legs now?20:11
Maybe later, thanks!20:12
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