BlaBlaCar

In-chat experience — design options

The same live Ada agent, four different looks. Ada's front end is fully themeable — colours, typography, rich cards, proactive nudges and language all match your brand and your Progressive Web App. These are concept directions to show the range; the agent behind each is identical.

BlaBlaCar Assistant
Online · replies instantly
My driver hasn't messaged and my ride is in 20 min 😟
Let me check your trip now, Julia…
Paris Amsterdam
M
Marc · 4.8★
"On my way to Porte Maillot!"
8 min away
Your driver is confirmed and 8 minutes away 👍 Want me to send a nudge?
Message BlaBlaCar…
On-brand floating bubble — matches blablacar.co.uk
Assistant
● Proactive
👋 Your ride to Amsterdam departs in 25 min. Everything's on track — need anything before you go?
Check my driverCancel & refundMessage driver
I can also add a BlaBlaCar Bus leg onward from Amsterdam if you need it.
Type a message…
Native in-app concierge, woven into the PWA
Plan your trip
Carpool + Bus, together
Here are your options for Paris → Amsterdam today 👇
🚗
Carpool · with Marc
08:00 · 5h15 · 4.8★
£29
per seat
🚌
BlaBlaCar Bus
09:30 · 6h05 · direct
£24
per seat
Prefer to leave earlier or pay less? I can mix a carpool + bus leg.
Compare & book
Rich multimodal cards rendered in chat
Assistant BlaBlaCar
En ligne · réponse immédiate
FR
Comment annuler ma réservation ? Serai-je remboursée ?
Bien sûr, Julia 🙂 Pour la réservation BC-99213 : votre conducteur ayant annulé, vous êtes intégralement remboursée de 52,49 € sous 5 à 7 jours.
Aucun frais retenu et aucun impact sur votre fiabilité. Souhaitez-vous voir des trajets similaires ?
Même agent — la langue s'adapte automatiquement (France-first, puis mondial)
Écrivez un message…
Multilingual — same agent, auto-detected language
Web Messaging App Custom